CX Central Articles - Page 49 of 71 - Expert tips, insight, ideas and data!

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
Justin

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

How call centre skills equip you for any career

How call centre skills help you with any career

July 22, 2016 Last Updated: August 11, 2021
Carolyn Blunt

These 7 call centre skills you learn on the job are valued by all employers and provide a great platform to launch a successful career in any direction.

ANZ Melbourne call centre receives a welcome investment

ANZ’s Melbourne call centre gets a funding boost

July 22, 2016 Last Updated: April 21, 2020
Justin Tippett

ANZ invest in Melbourne call centre with some new furniture for their 1,400 seat Melbourne based centre and receive some impressive payoffs in return.

Call centre hotel opens for business in Sydney

Call Centre hotel is open for business

July 21, 2016 Last Updated: November 30, 2019
Justin Tippett

A call centre hotel has opened for businesses in Sydney enabling companies to lease between 5 and 200 contact centre hotel seats as needed.

How Emotional Fitness for call centre staff can BOOST profits

Three critical rules for Emotional Fitness & Resilience at Work

July 20, 2016 Last Updated: January 4, 2020
Linda Simonsen

When over 50% of customers would pay more for better service, discover how improving emotional fitness for your call centre agents can increase profits.

5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
Justin

We reveal 5 tips to inspire your customer service team that will increase morale and improve the customer experience for your customers. And they cost nothing to implement!

Qantas officially open new call centre in Tasmania

July 18, 2016 Last Updated: November 20, 2019
Justin

Good news for local call centre jobs as Qantas officially open a new call centre in Tasmania that will provide customer service to the premium Qantas customers.

NAB appoints independent customer advocate. Sort of.

July 18, 2016 Last Updated: November 18, 2019
Justin Tippett

The National Australia Bank has appointed an independent customer advocate to support its retail and small business customers. But at what cost?

7 GIFS About call centre life

July 14, 2016 Last Updated: November 30, 2019
Justin Tippett

We reveal the common perceptions of call centre life and some of the funny views call centre agents have of themselves when working on the phones all day.