CX Central Articles - Page 50 of 71 - Expert tips, insight, ideas and data!

The cost of bad customer service in Australia

July 12, 2016 Last Updated: November 1, 2021
Justin O'Hehir

What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.

9 Predictions of the customer service future

July 11, 2016 Last Updated: December 27, 2019
Blake Morgan

We reveal 9 Predictions of the customer service future that provides insight into how customer experiences will change for both customers and businesses.

More Telstra call centre jobs axed

July 9, 2016 Last Updated: October 13, 2020
Justin Tippett

Telstra has confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres and shifting them to the Philippines.

Leadership tips to help you stand out from the pack

10 leadership tips to make you stand out

July 8, 2016 Last Updated: January 7, 2020
Justin Tippett

No matter what your background is or level of leadership experience, these 10 leadership tips from industry leaders will help improve your leadership skills.

6 call centre secrets agents will never admit to

June 2, 2016 Last Updated: November 30, 2019
Justin Tippett

Working in a contact centre can certainly be challenging on occasions. Here are six call centre secrets agents will never admit to but you never heard it from us ?

The top 12 KPIs to measure call centre agent performance

How to measure a call centre agents performance?

June 1, 2016 Last Updated: May 23, 2024
Justin Tippett

Have you been wondering how to measure a call centre agents performance? We reveal the top 12 KPIs and why quality should be your main priority.

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: March 22, 2023
Justin Tippett

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

A new call centre outsourcer is entering the Australian market

There’s a new call centre outsourcer in town

May 30, 2016 Last Updated: July 15, 2024
Justin

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia.