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Indonesia’s Telkom acquires Contact Centres Australia

September 22, 2014 Last Updated: January 14, 2019
Justin

News just in: Indonesia’s Telkom acquires Contact Centres Australia. TELEKOMUNIKASI Indonesia (Telkom), Indonesia’s largest telcommunications company, will acquire Contact Centres Australia, a call centre operator, through its subsidiary Telekomunikasi Indonesia International (Telin), as part of its overseas expansion efforts. Telkom

AAMI’s work from home call centre model

September 22, 2014 Last Updated: September 28, 2021
Justin

Australia is finally catching up with overseas trends with AAMI’s work from home call centre model getting the thumbs up from employees.

Public Service Call Centre jobs at risk due to new Telstra deal

Union claims 7000 public service call centre jobs around Australia are at risk

September 18, 2014 Last Updated: April 21, 2020
Justin

The CPSU claims over 7000 public service call centre jobs around Australia are at risk due to a deal with Telstra to answer Centrelink and Medicare calls

DHS is utilising big data to improve customer service

August 27, 2014 Last Updated: November 25, 2019
Justin

On a quest to improve its customer service, DHS is utilising big data to improve customer service and with operating 27 call centres across Australia with millions of transactions, every second they can shave off a call has a huge impact.

Telstra Chief says call centre Jobs won’t exist in 5 years

August 25, 2014 Last Updated: January 15, 2019
Justin

Call centre jobs won’t exist in 5 years as well as a range of other jobs across different sectors thanks to the internet and smartphone applications says Telstra chief executive David Thodey. Mr Thodey told jon Faine on his ABC Radio

New Vodafone call centre in Tasmania announced

August 14, 2014 Last Updated: March 13, 2020
Justin

A new Vodafone call centre in Tasmania has been announced that will double the size of its Australian based call centre operations.

NEC Australia launches Cloud Contact Centre

April 23, 2014 Last Updated: November 21, 2019
Justin

NEC Australia launches Cloud Contact Centre with an Australian hosted, subscription based model powered by Genesys that’s fully scalable to businesses of all sizes.

Is centralising emergency service calls a good idea?

April 9, 2014 Last Updated: November 14, 2018
Justin

Is centralising emergency service calls a good idea? The Northern Territory town of Katherine says the NT Government is ‘letting people down’ as after hour calls to Police are being diverted to a Darwin contact centre, but the NT Government fires

Woolworths’ Liquor upgrades call centre technology

April 1, 2014 Last Updated: October 13, 2020
Justin

Woolworths’ Liquor upgrades call centre technology to improve efficiency and the customer experience selecting interactive intelligence as their technology partner.