Offshore call centres

New law aimed to penalise companies offshoring call centres

After losing hundreds of thousands of call centre jobs to offshoring in the past decade, US congressman Gene Green has introduced the United States Call Center Worker and Consumer Protection Act that aims to improve local employment opportunities for American call centre workers. Specifically

Offshore call centres

How call centres impact the local economy

Call centre employees usually get a bad reputation synonymous with doggedly persistent telemarketers who have the uncanny ability to know when you’re just sitting down to dinner, or faceless voices who are firmly un-supportive when you call for technical support.

Offshore call centres

Do call centre accents impact on customer service?

By now you’ve most likely had an experience with an overseas call centre so have you ever pondered do call centre accents impact on customer service? Latest research from The University of Adelaide explores the relationship between communication and customer experience. But is