News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

Big changes to 2017 Auscontact Awards program
CX and Call Centre Awards

Big changes to 2017 Auscontact Awards program

November 3, 2016 Last Updated: November 17, 2019
Justin

In somewhat of a shock move, the Auscontact Association has announced big changes to 2017 Auscontact Awards program that spells bad news for call centres looking for some centre-wide recognition.

News & Press Releases

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

Genesys acquire Interactive Intelligence in huge call centre technology deal
News & Press Releases

Genesys Acquire Interactive Intelligence

September 1, 2016 Last Updated: November 20, 2019
Justin

The competition for the dominant contact centre technology provider is heating up with Genesys to purchase Interactive Intelligence for $2b USD

The Medibank Customer Service overhaul 2019
Community Education

Medibank customer service overhaul

August 22, 2016 Last Updated: April 6, 2021
Justin

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.