News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

More Telstra call centre jobs axed and moved overseas
News & Press Releases

More Telstra call centre jobs axed

July 9, 2016 Last Updated: October 13, 2020
Justin Tippett

Telstra has confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres and shifting them to the Philippines.

A new call centre outsourcer is entering the Australian market
News & Press Releases

There’s a new call centre outsourcer in town

May 30, 2016 Last Updated: July 15, 2024
Justin

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia. 

New campaign launched in NSW to stop Triple Zero call taker abuse
Call Centre Health & Wellbeing

Triple Zero call taker abuse

May 25, 2016 Last Updated: June 20, 2021
Justin

Pretty sad when the NSW Ambulance Service has to commence a campaign to stop the Triple Zero (000) call takers from being abused.

News & Press Releases

New Terrorist Hotline

May 5, 2016 Last Updated: December 25, 2019
Justin

Australian Government to launch new Terrorist Hotline Whilst the $1B promised to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal

News & Press Releases

Do Not Call Register Penalty handed out

May 4, 2016 Last Updated: January 13, 2019
Justin

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made

Community Education

Why do Australian call centre jobs go overseas?

April 29, 2016 Last Updated: August 18, 2020
Justin

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.