News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

Got something to contribute? Submit a Press Release or News item.

Browse through the CX & Call Centre Industry News and Press Releases below:

Community Education

iSelect unveils With New Customer Contact Centre

April 21, 2016 Last Updated: November 17, 2019
Justin

Inside iSelect’s new contact centre Some good news for the local Melbourne contact centre industry with the market leader in online comparison services, iSelect Ltd, announcing the opening this week of its second Melbourne customer contact centre at 246 East

CX Executive Tips

Call centre process failure contributes to horses deaths

April 19, 2016 Last Updated: November 17, 2019
Justin

How a call centre contributed to the death of horses  The importance of systems and communication between call centres and the rest of the business has been sadly demonstrated in a shocking case of horse cruelty in Melbourne last week.

OPTUS call centre cuts jobs
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

April 13, 2016 Last Updated: March 14, 2020
Justin

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.