LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

contactSPACE announce new logo
News & Press Releases

contactSPACE announce brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

All the 2017 Australian Customer Service Award Winners
CX and Call centre awards

2017 Australian Customer Service Award winners

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.