News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

Got something to contribute? Submit a Press Release or News item.

Browse through the CX & Call Centre Industry News and Press Releases below:

free access to livepro to help manage through the COVID19 crisis
News & Press Releases

Free Access to livepro to support COVID 19

March 20, 2020 Last Updated: August 18, 2020
Justin

livepro are offering free access to all clients for non-customer service teams to ease the burden placed on the contact centre during COVID-19 pandemic.

Tenacity CX launch new website
News & Press Releases

Tenacity CX launch new website

January 7, 2020 Last Updated: July 12, 2020
Justin

Tenacity CX – specialist CX recruitment team is growing! Launching their brand-new website with interactive job board & expanding their Sydney based team.

News & Press Releases

Call Design Partners With Datagamz

December 10, 2019 Justin

Call Design, an international workforce solutions company, has announced a strategic partnership with gamification company Datagamz.

Adobe integrates Delacon for call analytics
News & Press Releases

Adobe integrates Delacon for call analytics

August 22, 2019 Last Updated: April 7, 2020
Justin

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

Melbourne call centre outsourcer Teleperformance to close
Call Centre Outsourcing

Melbourne Teleperformance to close

April 30, 2019 Last Updated: March 13, 2020
Justin

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

Australians intolerant to poor customer service
News & Press Releases

Australians Intolerant to Poor Customer Service

February 28, 2019 Last Updated: December 1, 2019
Justin

RingCentral research shows Australia is the least tolerant country to poor customer service with six brands dropped a year as a result of a bad experience.