News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

September 28, 2018 Last Updated: July 12, 2020
Justin

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

contactSPACE brand refresh and new logo
News & Press Releases

contactSPACE brand refresh

June 29, 2018 Last Updated: March 11, 2020
Justin

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling
News & Press Releases

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

All the 2017 Australian Customer Service Award Winners
CX and Call Centre Awards

2017 Australian Customer Service Award winners

June 13, 2018 Last Updated: March 10, 2020
Justin

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

May 3, 2018 Last Updated: November 15, 2019
Justin

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.