Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Salmat contact centre business sold
News & Press Releases

Salmat contact centre business sold

March 26, 2018 Last Updated: November 10, 2019
Justin

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018.

Probe Group to acquire Salmat in new acquisition
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

March 26, 2018 Last Updated: December 3, 2019
Justin

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Australian BPO Unity4 rebrand
News & Press Releases

Unity4 rebrand for the next stage of growth

March 20, 2018 Last Updated: March 15, 2020
Justin

At home call centre agents outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

March 20, 2018 Last Updated: February 4, 2020
Justin

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Advatel launches omni intelligence
News & Press Releases

AdvaTel launches Omni Intelligence on Genesys AppFoundry

March 16, 2018 Last Updated: March 12, 2020
Justin

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.

2018 Australian Contact Centre Industry Report
Call Centre KPIs & Metrics

2018 Australian Contact Centre Industry Report

March 15, 2018 Last Updated: October 11, 2020
Justin

Its been a long time between drinks but the 2018 Australian Contact Centre Industry Report has finally been published with some interesting results. We reveal some of the key findings in this helpful info-graph courtesy of Fifth Quadrant.