Contact Centre Outsourcing

Contact Centre Outsourcing News & Articles

Welcome to our category for call centre outsourcing in Australia that contains expert articles and the latest industry news specifically about call centre outsourcing.

There are lots of advantages in using call centre outsourcers for your business with the modern outsourcers handling a range of functions from customer service, sales, telemarketing, technical support, claims and resolutions and more.

Of course, there are also some risks if not done correctly and in this category, you will find tips and thought leadership from a range of industry experts to help you make informed decisions.

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Browse all our call centre outsourcing articles & news below:

Reshoring call centres to Australia
Offshore Call Centres

Reshoring call centres back to Australia

August 14, 2020 Last Updated: August 18, 2020
Derek Finch

With COVID forcing changes in our industry at a rapid pace, companies are looking at reshoring call centre jobs back to Australia although based on recent movement in the BPO sector, the shift may have already been underway.

Call Centre Outsourcing

Australian BPO market shake up

July 27, 2020 Last Updated: January 3, 2021
Justin

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

News & Press Releases

Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: January 3, 2021
Justin

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

September 28, 2018 Last Updated: July 12, 2020
Justin

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

Probe Group to acquire Salmat in new acquisition
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

March 26, 2018 Last Updated: December 3, 2019
Justin

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.