Contact Centre Outsourcing

Contact Centre Outsourcing News & Articles

Welcome to our category for call centre outsourcing in Australia that contains expert articles and the latest industry news specifically about call centre outsourcing.

There are lots of advantages in using call centre outsourcers for your business with the modern outsourcers handling a range of functions from customer service, sales, telemarketing, technical support, claims and resolutions and more.

Of course, there are also some risks if not done correctly and in this category, you will find tips and thought leadership from a range of industry experts to help you make informed decisions.

Handy links

Browse all our call centre outsourcing articles & news below:

Australian BPO Unity4 rebrand
News & Press Releases

Unity4 rebrand for the next stage of growth

March 20, 2018 Last Updated: March 15, 2020
Justin

At home call centre agents outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

March 20, 2018 Last Updated: February 4, 2020
Justin

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Melbourne based BPO SIQ opens New Zealand call centre
News & Press Releases

SIQ opens New Zealand call centre

February 21, 2018 Last Updated: March 14, 2020
Justin

Melbourne based call centre outsourcer SIQ opens New Zealand call centre in Auckland offering a new BPO solution for Australian and NZ customers.

Concentrix mid year review 2017
News & Press Releases

Concentrix mid year review 2017

August 15, 2017 Last Updated: November 18, 2019
Justin

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.