Contact Centre Outsourcing

Contact Centre Outsourcing News & Articles

Welcome to our category for call centre outsourcing in Australia that contains expert articles and the latest industry news specifically about call centre outsourcing.

There are lots of advantages in using call centre outsourcers for your business with the modern outsourcers handling a range of functions from customer service, sales, telemarketing, technical support, claims and resolutions and more.

Of course, there are also some risks if not done correctly and in this category, you will find tips and thought leadership from a range of industry experts to help you make informed decisions.

Handy links

Browse all our call centre outsourcing articles & news below:

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

News & Press Releases

Where is Salmat?

March 14, 2017 Last Updated: August 30, 2020
Justin Tippett

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

Another Australian call centre closes
Call Centre Outsourcing

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

News & Press Releases

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

Why onshore call centres are back in vogue again
CX Executive Tips

Why onshore call centres are back in vogue

September 1, 2016 Last Updated: August 30, 2020
Justin

The dynamics are slowly shifting with the trend returning to onshore call centres as companies strive to deliver a better customer experience.