The Medibank Customer Service overhaul 2019
Community Education

Medibank customer service overhaul

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.

Community Education

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

CallActive gone - 40 year old call centre outsourcing closes suddenly
News & Press Releases

CallActive in Liquidation

Sad news with call centre outsourcer CallActive, a 40-year-old Australian company, suddenly closing the doors on Friday leaving hundreds of staff and customers in shock

Outsourcing solutions for businesses
Call Centre Outsourcing

Using outsourcing solutions for businesses

Learn about the key functions that your business can outsource to fast-track your business growth, reduce risk and improve customer service.