News & Press Releases

Another Australian call centre closes

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

News & Press Releases

Australian BPO TSA Group opens new Philippines call centre

With 1,000 employees already working in the Philippines in their Makati site, Australian BPO TSA Group have now opened a second site providing accommodation for close to 500 staff. Starting their Philippines operations with just 15 staff over 4 years ago,

News & Press Releases

Acquire BPO CEO makes BRW Young Rich List

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

News & Press Releases

Taxpayers are left short in call centre jobs boost

With jobs becoming an increasingly scarce commodity its not surprising that any government is keen to offer some incentives to companies promising more local jobs to Aussies. Over the past few years there has been several ‘deals’ that have been struck with local

News & Press Releases

Outsourcer investigated by Fair Work Ombudsman

The Illawarra Mercury has reported that Illawarra Communications PTY LTD, also trading as IllComm and Datacall Communications who operate a 24/7 message answering service,  has faced the wrath of the Fair Work Ombudsman for underpaying call centre workers.  For those short on

News & Press Releases

Call Centre hotel is open for business

A call centre hotel is open for business in Sydney enabling companies to lease between 5 and 200 contact centre hotel seats on a daily basis. its the perfect solution for businesses looking for short or long term call centre seating arrangements.

THERE'S A NEW CALL CENTRE OUTSOURCER IN TOWN
News & Press Releases

There’s a new outsourcer in town

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia. 

News & Press Releases

New hotline to be funded by 2016 Federal budget

Whilst the $1B to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal budget to set up a new hotline to help

News & Press Releases

Do Not Call Register Penalty handed out

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made

FMG expanding into the UK
News & Press Releases

FMG expanding into the UK

FMG expanding into the UK UK and Australian expansion on the agenda Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to

News & Press Releases

Origin Energy announce call centre outsourcing changes

Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due to expire on February 28, 2016. Aegis currently have approximately 120 staff working on the

CallActive Liquidation update
News & Press Releases

CallActive Liquidation – Update

A further update on the CallActive Liquidation that left hundreds of staff and customers in shock when they closed suddenly in November 2015 leaving hundreds of staff without their pay and entitlements.

CallActive gone - 40 year old call centre outsourcing closes suddenly
News & Press Releases

CallActive – In Liquidation

Sad news with call centre outsourcer CallActive, a 40-year-old Australian company, suddenly closing the doors on Friday leaving hundreds of staff and customers in shock

Uncategorized

How HR can help shape Outsourcing and Offshoring success

Over the last decade in particular, HR has been pushed by the business to prove its worth and value in real business terms. The Corporate Leadership Council and the Australian Human Resource Institute show this movement in its research and

Telstra Philippines call centre
News & Press Releases

New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.

Transurban call centre jobs now safe - or are they?
In the Community

Transurban call centre jobs now safe

Transurban call centre jobs now safe after they faced a massive public backlash over their call centre offshoring plans to the Philippines. Or are they?

News & Press Releases

Hunter Water Call Centre Reinstated

HUNTER Water has admitted it made the wrong decision in outsourcing its customer call centre, and is bringing the service back to Newcastle. Three years ago in 2011, the water provider sent its customer service operations out of house –