Outsourcing

News about Call Centre Outsourcing in Australia

If you are looking for news and press releases about the call centre or contact centre industry in Australia you’re in the right place.

You’ll find all the news articles we’ve published specifically about the Australian call centre outsourcing industry as well as Press Releases submitted by the various call centre outsourcers when they’ve had some news to share.

Other Call Centre Outsourcing resources

In addition the call centre outsourcing news and press releases, we also have a range of other resources you may find helpful:

Otherwise, feel free to browse through all the call centre outsourcing industry news and press releases below.

Call Centre Outsourcing News & Press Releases:

Update on BMS closure
News & Press Releases

Update on BMS Interactive closure

March 21, 2017 Last Updated: November 10, 2019
Justin

CEO Andrew Brydon has provided an update on the recent call centre outsourcer BMS Interactive closure

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE
News & Press Releases

Concentrix ANZ March 2017 Update

March 14, 2017 Last Updated: November 20, 2019
Justin

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Australian BPO Contact Centres Australia in the spotlight
News & Press Releases

BPO Contact Centres Australia caught in crossfire

November 30, 2016 Last Updated: November 20, 2019
Justin

BPO Contact Centres Australia received 58c in every fundraiser dollar raised by NSW Rural Fire Service Fundraising efforts by the NSW Rural Fire Service Association, a registered charity set up to support volunteer Firey’s in the NSW Rural Fire Service,

Another Australian call centre closes
Call Centre Outsourcing

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.