Articles with 'Technology'

Dominos launch virtual assistant to take pizza orders

Pizza Orders with a Virtual Assistant

March 2, 2017 Last Updated: November 15, 2019
Justin Tippett

Domino’s Pizza has launched Dru Assist, a virtual assistant/chatbot that takes your pizza order and has a chat without any human intervention.

Quality Connex announce 5 year deal with MyRepublic

Quality Connex Signs Five Year Omni-Channel Contact Centre Contract with MyRepublic

March 1, 2017 Last Updated: December 1, 2019
Justin

Australian based cloud contact centre provider and system integrator, Quality Connex, announces contract win for ISP MyRepublic

New cloud solution for contact centres in Australia

New Cloud Solution for contact centres enters Australian market

February 28, 2017 Last Updated: March 14, 2020
Justin

A new Cloud Solution for contact centres in Australia has arrived with Access4 deploying BroadSoft’s contact centre solution.

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

Examples of Chatbot functions

February 21, 2017 Last Updated: February 1, 2021
Kwame Aforo-Addo

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

Does age impact voice biometrics accuracy

Does ageing impact voice biometrics accuracy?

February 8, 2017 Last Updated: December 27, 2019
Brett Beranek

We tested voice biometrics accuracy on movie stars comparing voice recordings from over 30 years ago to test if the voice biometrics engine still works.

The hidden opportunities with messaging apps

February 2, 2017 Last Updated: December 27, 2019
Kwame Aforo-Addo

Messaging apps / chatbots are on the rise for customer service so we explore some of the hidden opportunities with messaging apps to improve your CX

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Technology