Technology

Catch up with all the latest news, tips, best practice and more about call centre technology

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

January 13, 2015 Last Updated: October 20, 2019
Justin

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.

News & Press Releases

Telstra Ventures announces investment in Panviva

December 10, 2014 Last Updated: January 15, 2019
Justin

Telstra Ventures announces investment in Panviva, the leading provider of cloud-based business process guidance software solutions after the completion of a minority equity investment. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing

How DHS is utilising big data to improve customer service
News & Press Releases

DHS is utilising big data to improve customer service

August 27, 2014 Last Updated: November 25, 2019
Justin

On a quest to improve its customer service, DHS is utilising big data to improve customer service and with operating 27 call centres across Australia with millions of transactions, every second they can shave off a call has a huge impact.

Zendesk is growing rapidly in Australia and New Zealand
News & Press Releases

Zendesk is growing rapidly in Australia & NZ

February 6, 2014 Last Updated: March 15, 2020
Justin

Zendesk is growing rapidly in Australia & NZ as customers use their cloud-based solutions to manage customers enquiries over a number of channels.