CX Central Articles - Page 15 of 71 - Expert tips, insight, ideas and data!

call centre manager skills CX Hustle podcast

What call centre manager level are you?

September 29, 2019 Last Updated: March 16, 2020
Justin

In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.

Why An Omnichannel Contact Centre Is Crucial To Ecommerce Success

September 24, 2019 Last Updated: November 17, 2019
Rodney Laws

Learn why having an omnichannel contact centre can give you an edge in the modern digital age with customers choosing multiple communication channels to engage with businesses.

2019 livepro Knowledge Management Award Winners

September 19, 2019 Last Updated: September 24, 2019
Justin

Knowledge Management platform provider Livepro have announced the 2019 winners of their Knowledge Management Awards.

Words and Phrases to avoid on a sales call

August 28, 2019 Last Updated: September 1, 2020
Jonine Baker

We share 10 common words and phrases to avoid on a sales call that will help improve your conversions and deliver increased sales.

General Call Centre Management Quiz 1

August 22, 2019 Last Updated: September 10, 2019
Justin

How well do you know call centres? Take our general call centre management quiz 1 to test your knowledge on call centre management practices.

Adobe integrates Delacon for call analytics

August 22, 2019 Last Updated: April 7, 2020
Justin

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

CallDesign named premier Aspect Channel Partner in Australia

August 21, 2019 Last Updated: November 20, 2019
Justin

Call Design, an international workforce management solutions company has been given the exclusive sole rights for Aspect Software in Australia.

2019 Auscontact Association Award Winners

August 18, 2019 Last Updated: April 7, 2020
Justin

We reveal the 2019 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

What is a Knowledge Management Tool?

August 8, 2019 Last Updated: March 16, 2020
Justin

this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.

Active listening skills for call centre agents

August 1, 2019 Last Updated: November 2, 2021
Justin Tippett

5 Tips on how to improve Active listening skills for call centres – one of the most important skills a call centre agent can have!

Articles