Articles

Australian Call Centre Recruitment in 2020 and beyond
CX Central Podcast

Contact Centre Recruitment in 2020

December 12, 2019 Last Updated: March 16, 2020
Justin

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

News & Press Releases

Call Design Partners With Datagamz

December 10, 2019 Justin

Call Design, an international workforce solutions company, has announced a strategic partnership with gamification company Datagamz.

How to reduce call centre pain with three easy skills
Call Centre Health & Wellbeing

Reduce call centre pain

November 28, 2019 Liz Kirk (PhD)

Learn how to reduce call centre pain with these three simple self-care skills that will reduce the likelihood of injuries and improve your comfort levels.

Tips for new call centre managers podcast
CX Central Podcast

Tips for new call centre managers

November 13, 2019 Last Updated: March 16, 2020
Justin

Our latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.

Call Centre Outsourcing in 2019 with Peter Monk from Concentrix
CX Central Podcast

Call Centre Outsourcing in 2019

October 27, 2019 Last Updated: March 16, 2020
Justin

We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.

CX Hustle Podcast on What is Customer Experience
CX Central Podcast

What is Customer Experience?

October 18, 2019 Last Updated: March 16, 2020
Justin

If you keep hearing the term ‘Customer Experience’ but you’re not really sure what the hell it means this episode will explain it all.