Articles

3 Tips for setting goals to be successful
CX Executive Tips

3 Tips for Successful Goal Setting

January 28, 2019 Last Updated: June 20, 2021
Carla Egan

Follow these three steps to successful goal setting and don’t waste another year setting goals you will never achieve – make yours happen this year!

The cost of chronic pain in call centres
Call Centre Health & Wellbeing

Chronic Pain in call centres

January 16, 2019 Last Updated: March 11, 2020
Liz Kirk (PhD)

Research suggests 1 in 10 employees experience chronic pain in call centres however the good news is there are steps you can take to reduce it.

Infected computer phone scam in Australia
Community Education

Infected Computer Scam in Australia

November 25, 2018 Last Updated: November 25, 2019
Justin

In 2018 alone over $4.4 million has been lost to the Infected computer scam in Australia. We confirm what it is and how you can avoid it.

Common CX failures being made by businesses
How to Improve the CX

4 Common CX failures made by businesses

November 8, 2018 Last Updated: January 7, 2020
Kedar Naik

We reveal 4 Common Customer Experience (CX) failures made by businesses and how you can avoid making the same mistakes with your customers.

Customer Journey Mapping podcast with Shane Goldberg
CX Central Podcast

Customer Journey Mapping

November 2, 2018 Last Updated: March 16, 2020
Justin

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

All the 2018 Auscontact Award winners
CX and Call Centre Awards

2018 Auscontact Award Winners

October 23, 2018 Last Updated: November 17, 2019
Justin

The Auscontact Association has announced the 2018 winners of its annual Auscontact Association Excellence Awards for contact centre excellence in Australia.