CX Central Articles - Page 36 of 71 - Expert tips, insight, ideas and data!

How to create a customer obsessed business

How to create a customer-obsessed organisation

April 20, 2017 Last Updated: August 29, 2021
Will Kingston

Discover the tactics used by leading global companies to transform into a customer-obsessed organisation using these small changes.

Taking a chance on your customer service training

Take a chance in delivering your customer service training

April 18, 2017 Last Updated: January 4, 2020
Cassie McInnes

With an increasing focus in getting the CX right, organisations are looking to include additional models when delivering their customer service training. Discover what they are and how they helping employees inside and outside of work.

Are you preparing your contact centre agents to compete with robots

Preparing your Contact Centre Agents for competition

April 18, 2017 Last Updated: January 1, 2020
Daniel Ord

With the increase in customer automation, are you preparing your contact centre agents to compete with robots or simply just let them be replaced?

Australian call centres longest wait times

April 16, 2017 Last Updated: December 16, 2023
Justin Tippett

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

Tips for planning customer service training

April 11, 2017 Last Updated: December 31, 2019
Cassie McInnes

When you are planning customer service training there is lots to consider. These tips written by a customer service trainer will help ensure everything goes to plan and you cover off all the key topics so your staff are empowered to deliver service excellence!

Lessons I learnt from my first leadership role

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
Terence Alvares

It’s a pretty scary moment when you get to first lead a team. Here are 10 lessons I learnt from my first leadership role that I wish I’d known then.

What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019
Mark West

We look at the truth behind what really happens in the workplace when you switch from corporate attire to a casual clothes policy.

The Best Call Centre Memes for 2016

April 6, 2017 Last Updated: December 30, 2019
Justin

We’ve gone through all our data to reveal the Top 10 call centre memes for 2016 as seen on our Facebook Page Australian Call Centre Employees.

Amazon Connect call centre solution in Australia

Amazon Connect call centre solution now in Australia

March 31, 2017 Last Updated: July 31, 2024
Justin Tippett

The Amazon Connect call centre solution is now available in Australia – here is everything you need to know about the latest contact centre technology.

How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
Justin Tippett

Learn how to create company values with these three tips and examples that will give your employees real clarity on your business purpose and direction.

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