Improve the CX

Tips for implementing a Voice of the Customer program

We share some useful tips for implementing a Voice of the Customer program so you can capture (and act) on customer feedback for your business. Why? There is no more important person in your business than your customer and taking the time to ask and improve on feedback is guaranteed way to improve your business.

Stop karate chopping your customers
Improve the CX

Stop karate chopping your customers

Karate Chopping your customers is when you push someone to self-service without offering to help first – it’s poor form as Daniel Ord explains.