The real value of customer feedback
How to Improve the CX

The Real Value of Customer Feedback

There is no denying the value of customer feedback – make sure you extract the maximum value for your business by avoiding these 4 key traps.

How to reduce costs using self-service channels in customer service
How to Improve the CX

Self-service channels to improve customer experience and reduce costs 

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.

Speak the same language as your customers
How to Improve the CX

How to speak the same language as your customers

We’ve got 5 tips on how to speak the same language as your customers that will improve your customers experience and improve how you effectively communicate with customers across voice channels, marketing, the website and more.

Customer Experience in Banking 2017 report
How to Improve the CX

Customer Experience in Banking 2017

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

How to reduce customer churn
How to Improve the CX

How to reduce Customer Churn

Its hard enough to win new customers so we’ve got one simple tip to help you reduce customer churn and keep your business growing in the right direction.