Speak the same language as your customers
Improve the CX

How to speak the same language as your customers

We’ve got 5 tips on how to speak the same language as your customers that will improve your customers experience and improve how you effectively communicate with customers across voice channels, marketing, the website and more.

How to reduce customer churn
Improve the CX

How to reduce Customer Churn

Its hard enough to win new customers so we’ve got one simple tip to help you reduce customer churn and keep your business growing in the right direction.

Why the small business CX is better
Improve the CX

Why the small business CX is better

These days all companies spruik the importance of customer experience but Nick Collet is calling b*llsh*t on big businesses approach to CX where there is too much talk and not enough action.

Why the phone channel is still so popular
Improve the CX

Is the phone channel still the most popular?

Despite countless ways to now contact a business through social media, email, SMS and more we examine if phone is still the most popular channel for customers to use. You might be surprised by the answer.

The future of CX and six facts you must know
Executives

6 facts about the future of CX

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.