News & Press Releases

CX & Call Centre Industry News in Australia

Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.

You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.

You will now find White Papers and Case Studies on our downloads page.

How to search

You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:

You can also use the Search function at the top of the page and type in what you are looking for.

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Browse through the CX & Call Centre Industry News and Press Releases below:

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

January 15, 2016 Last Updated: November 21, 2019
Justin

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

Startrack call centre video tour
Call Centre Career Tips

Tour of the Startrack call centre

January 14, 2016 Last Updated: November 24, 2019
Justin

We’ve got a great video where we get to go inside the StarTrack call centre to learn how they operate, meet the team and check out the furniture!

CallActive Liquidation update
News & Press Releases

CallActive Liquidation – Update

December 3, 2015 Last Updated: January 11, 2020
Justin

A further update on the CallActive Liquidation that left hundreds of staff and customers in shock when they closed suddenly in November 2015 leaving hundreds of staff without their pay and entitlements.

CallActive gone - 40 year old call centre outsourcing closes suddenly
News & Press Releases

CallActive in Liquidation

November 30, 2015 Last Updated: January 11, 2020
Justin

Sad news with call centre outsourcer CallActive, a 40-year-old Australian company, suddenly closing the doors on Friday leaving hundreds of staff and customers in shock

Telstra cut another 200 call centre jobs from Australia
Community Education

Telstra cut another 200 call centre jobs

November 24, 2015 Last Updated: January 2, 2020
Justin

Telstra have continued to move call centre jobs overseas with another 200 jobs being made redundant although Telstra claim it’s not at the expense of local jobs.

Community Education

Vodafone complaints plummet

November 23, 2015 Last Updated: November 10, 2019
Justin

Vodafone complaints plummet In a recent report by the Telecommunications Industry Ombudsman, the key highlight was the plummet in Vodafone complaints that continued their downward spiral. And across all providers, the Telco industry received the lowest level of new complaints since

ipSCAPE have dropped the direct to market model in Australia
News & Press Releases

ipSCAPE looking for partners in Australia

August 31, 2015 Last Updated: November 21, 2019
Justin

Craig Neil, CEO of IPscape announces that they’re moving towards a channel model in Australia that will present a new wave of solutions for their customers.