6 steps to overcome procrastination and improve your productivity
Skills & Training

6 steps to overcome procrastination

These six tips will help you overcome procrastination, improve your productivity and help you make the most out of your work life balance.

Training tips on dealing with difficult customers
Skills & Training

Dealing with difficult customers

We share some great advice and tips on coaching call centre agents with dealing with difficult customers including a great story you can use.

Skills & Training

Tips for planning customer service training

When you are planning customer service training there is lots to consider. These tips written by a customer service trainer will help ensure everything goes to plan and you cover off all the key topics so your staff are empowered to deliver service excellence!

How to handle cold call objections
Call Centre Agent Tips

How to handle cold call objections

Here are 5 tips on how to handle cold call objections that will help you boost your sales conversions and ensure you are a lot less frustrated!