Teaching Team Leaders how to sound like a call centre leader
Call Centre Team Leader Tips

How to sound like a call centre leader

Teaching Call Centre Team Leaders to sound like a leader is one of the best ways you can drive culture and performance improvements in your call centre.

How leaders build teams
Call Centre Team Leader Tips

How Leaders Build Teams

The secret behind how leaders build teams – use this checklist to check if you are using the five key behaviours required to be a great leader at work.

5 Traits of emerging leaders
Call Centre Team Leader Tips

The 5 traits of emerging leaders

We reveal the 5 traits of emerging leaders that the top CEOs are looking for so you can ensure your career is built on the right foundations for success.

5 Tips for coaching call centre agents to improve performance
Call Centre Team Leader Tips

Tips for coaching call centre agents

Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.