Call Centre Team Leader Tips & Tricks
Stepping into a Contact Centre Team Leader role can be daunting on so many levels.
Contact centre Team Leaders can be called upon to be a coach, mentor, motivator, boss, friend, scheduler, analyst and reporter to name a few yet more often than not, the first opportunity an individual gets to lead a team is based on call centre agent performance.
With limited training and the expectations that suddenly come from being a ‘leader’ its little wonder it can be overwhelming on multiple levels without the right level of training and support.
That’s why we’ve put together a bunch of articles designed specifically to provide some useful call centre team leader tips for new starters, or for someone who has been in the role for while and wants to freshen up their skills or get some new ideas.
Asides from the articles below, we also have some other useful categories that will provide further information and inspiration including:
- How to boost employee engagement
- How to boost performance
- View our courses for new and emerging contact centre leaders
- View our courses for contact centre Team Leaders
Don’t forget we also have a list of all the upcoming industry courses, conferences etc which can also be a great way to learn and build your network – just search the CX Industry Events Calendar >
Finally, if you are new to the Team Leader role we’ve got a couple of groups you should join to help build your network including: