Australian Contact Centre Wage
Call Centre Management Tips

Australian contact centre salaries

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

Tips for working from home post COVID in a call centre
Call Centre Management Tips

Working from Home Post COVID

Working from Home Post COVID is going to present a range of new challenges, especially for those working in contact centres as we reveal in this article.

How COVID-19 has impacted the Australian contact centre industry
Call Centre Management Tips

The impact of COVID19 on contact centres

The impact of COIVD-19 on Contact Centres in Australia has been quite dramatic to say the least – we take a look at what the new normal is and how to plan for it.