How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

We share some tips on how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.

4 Questions to ask before launching live chat
Call Centre Management Tips

4 common questions when launching live chat

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.