CX Central Articles - Page 13 of 71 - Expert tips, insight, ideas and data!

CRM/Customer Relationship Management trends in 2020

4 Customer Relationship Management Trends to Watch

February 11, 2020 Last Updated: October 15, 2021
Erica Sunarjo

These 4 Customer Relationship Management Trends will help increase profit and customer retention in your business.

Quality Assurance in the Contact Centre Podcast

Quality Assurance Programs in the contact centre

February 11, 2020 Last Updated: November 11, 2020
Justin

In this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.

Motivational Games you can play in the Contact Centres

Motivational Games for Call Centres

February 5, 2020 Last Updated: September 30, 2021
Justin Osborne

These 4 motivational games for call centres will inject some fun and competition into your contact centre to increase engagement and performance.

How to reduce call volumes using Failure demand in contact centres

Failure demand in a contact centre

February 4, 2020 Sean McGinn

Understanding and acting on Failure Demand in a contact centre will reduce call volumes, slash costs and improve the customer experience.

Customer Experience Lessons we can learn from the contact centre industry

CX Lessons from the Contact Centre industry

February 3, 2020 Last Updated: April 19, 2021
Daniel Ord

If you are looking for a way to improve your customer experience, there are plenty of CX Lessons from the Contact Centre industry you can learn from.

ACMA issues fine for telemarketing rules breach

January 23, 2020 Justin

Wyndham Destinations has been forced to pay $159k fine after an ACMA investigation found they had breached telemarketing rules in Australia.

3 Tips on using technology to improve the customer experience

How To Use Technology To Improve The Customer Experience

January 15, 2020 Last Updated: January 20, 2020
Rodney Laws

The expectations of customers continue to rise so we look at 3 examples of how you can use technology to improve the customer experience.

Tips on how to retain your top performers

Proven ways to keep your top performers

January 13, 2020 Robyn Kiely

With the ever-increasing impact of employee attrition affecting businesses, it is important to keep your team feeling valued, challenged and engaged. Learn how with these 7 expert tips.

Tenacity CX launch new website

January 7, 2020 Last Updated: July 12, 2020
Justin

Tenacity CX – specialist CX recruitment team is growing! Launching their brand-new website with interactive job board & expanding their Sydney based team.