CX Central Articles - Page 12 of 71 - Expert tips, insight, ideas and data!

Working from Home Post COVID

May 31, 2020 Derek Finch

Working from Home Post COVID is going to present a range of new challenges, especially for those working in contact centres as we reveal in this article.

How Machine Learning can improve Customer Service

How Can Machine Learning Improve Customer Service For Your Business?

May 18, 2020 Last Updated: December 16, 2023
Rodney Laws

Three examples of how Machine Learning can improve Customer Service and drive efficiencies in your business using technology like Artificial Intelligence.

How to use your marketing budget to enhance the customer experience

Using Marketing to enhance your Customer Experience

April 20, 2020 Peter Zafiris

For B2B companies, focusing on the Customer Experience (CX) provides one of the best opportunities to maximise their Marketing budget.

How COVID-19 has impacted the Australian contact centre industry

The impact of COVID19 on contact centres

April 17, 2020 Last Updated: December 16, 2023
Derek Finch

The impact of COIVD-19 on Contact Centres in Australia has been quite dramatic to say the least – we take a look at what the new normal is and how to plan for it.

free access to livepro to help manage through the COVID19 crisis

Free Access to livepro to support COVID 19

March 20, 2020 Last Updated: August 18, 2020
Justin

livepro are offering free access to all clients for non-customer service teams to ease the burden placed on the contact centre during COVID-19 pandemic.

How to manage COVID in the contact centre

March 18, 2020 Last Updated: September 29, 2021
Justin Tippett

Whether your state is already in lockdown or you’re planning for it, we’ve got some expert tips on how to manage COVID in the contact centre.

2019 Australian Contact Centre Industry Best Practice Report

February 28, 2020 Last Updated: June 29, 2023
Justin

Benchmark your contact centre against others with the 2019 Australian Contact Centre Industry Best Practice Report with tons of KPIs and metrics.

Does Live chat support improve the customer experience?

How a Great Customer Experience comes from Live Chat Support

February 26, 2020 Last Updated: March 10, 2020
Gregory V.Chapman

There is increasing evidence of how a great customer experience comes from Live Chat Support so is it something your business should be offering?

The truth about the call centre abandonment rate metric

The truth about call centre abandonment rate

February 20, 2020 Last Updated: June 12, 2021
Daniel Ord

Learn everything you need to know about call centre abandonment rate including why and when it should be used along with another (better) alternative.