CX Central Articles - Page 22 of 71 - Expert tips, insight, ideas and data!

ASTIA BPO acquires more space for growth

ASTIA BPO upgrades to new and improved office

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

Silver Top Taxis open South Africa call centre

April 28, 2018 Last Updated: August 30, 2020
Justin Tippett

Silver Top Taxis have opened a South Africa call centre to lower the operating costs of their Australian operations but at what cost to their customers?

Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020
Claire Morris

We explore three instant employee rewards using the power of the online world to make it easier than ever to recognise and reward your team.

How to reduce costs using self-service channels in customer service

Self-service channels to improve customer experience and reduce costs

April 17, 2018 Last Updated: July 27, 2021
Kedar Naik

If you are looking at ways to improve the customer experience and reduce costs there are a range of self-service channels available that can benefit both your business and the customer. We explore 7 of the most popular channels today and provide some tips on how to get started.

Using DiSC profiling to improve customer service delivery

The Benefits of DiSC profiling to improve customer service

April 12, 2018 Last Updated: December 1, 2019
Nate Brown

This article will introduce you to the basics on how to use DiSC profiling to improve customer service and enhance both the agent and customer experience.

5 GIFS all contact centre agents will relate to

5 Funny Contact Centre GIFS all agents can relate to

April 5, 2018 Last Updated: July 21, 2021
Justin

It doesn’t matter what country or what industry your call centre is in, these 5 funny contact GIFS will be relatable to all call centre agents ?

6 Tips for motivating call centre agents

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Hagai Shaham

High staff turnover often plagues the contact centre industry so we’ve got six best practice ideas for motivating call centre agents and reducing turnover.

Salmat contact centre business sold

March 26, 2018 Last Updated: November 10, 2019
Justin

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018.

Probe Group to acquire Salmat in new acquisition

Probe Group to acquire Salmat Ltd’s contact business

March 26, 2018 Last Updated: December 3, 2019
Justin

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

The hidden dangers of call centre upselling

March 23, 2018 Last Updated: November 25, 2019
Justin Tippett

Call centre upselling can be an addiction for some businesses. After all, they’ve got a customer on the phone so why not try an extract as much revenue as possible from them? But is it coming at a cost to both staff members and customer retention?

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