CX Central Articles - Page 23 of 71 - Expert tips, insight, ideas and data!

Benefits of Call Centre Software for Business

March 21, 2018 Last Updated: August 17, 2020
Johanna Anniston

There are lots of benefits of implementing a new call centre software solution and its not as expensive as you may think with modern cloud-based call centre platforms available on a per agent, per month basis.

Genesys AppFoundry has launched in Australia

The new Genesys AppFoundry has launched

March 20, 2018 Last Updated: October 13, 2020
Justin

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate with other leading customer experience solutions.

Unity4 rebrand for the next stage of growth

March 20, 2018 Last Updated: March 15, 2020
Justin

At home call centre agents outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution

SMART Group move call centre outsourcing to South Africa

March 20, 2018 Last Updated: February 4, 2020
Justin

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Call centre agent skills you need to succeed

6 Call centre skills you need to succeed

March 20, 2018 Last Updated: December 31, 2019
Joel Hill

With automation slowly creeping into the call centre industry here are 6 Call centre agent skills that you need to have to be successful in 2020 and beyond

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.