Articles

Twilio flex contact centre Australia
News & Press Releases

Twilio Flex contact centre platform

March 15, 2018 Last Updated: March 15, 2020
Justin

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

Customer Service Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

March 10, 2018 Last Updated: January 22, 2020
Justin Tippett

Research conducted a couple of years ago suggested that Chatbots are on the increase in Australia but the latest data perhaps suggests a different story.

Call Journey and Genesys partnership
News & Press Releases

Call Journey and Genesys partnership

March 8, 2018 Last Updated: March 11, 2020
Justin

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

The secret to quality leadership in call centres
CX Leadership Tips

The secret to quality leadership for your contact centre leaders

March 1, 2018 Last Updated: January 1, 2020
Belinda Roets

There is no doubt that quality leadership is the key to a successful call centre and the Team Leader role plays a critical role in delvering leadership to your frontline staff. Ensuring your frontline managers deliver quality leadership however sometimes requires some outside thinking.

Are Tattoos at work ok
Call Centre Health & Wellbeing

Are Tattoos at work acceptable?

February 27, 2018 Last Updated: November 25, 2019
Mike Crompton

As human beings, we all have a story to tell. So what does having tattoos mean for someone looking for employment? In this raw and personal article we explore the impact of stereotyping that might just change your view.