A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.
Melbourne based call centre outsourcer SIQ opens New Zealand call centre in Auckland offering a new BPO solution for Australian and NZ customers.
Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.
Teaching Call Centre Team Leaders to sound like a leader is one of the best ways you can drive culture and performance improvements in your call centre.
We’ve got 4 expert call centre workforce management tips that will lead to greater efficiencies and lift staff engagement in your call centre.
Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.