CX Central Articles - Page 28 of 71 - Expert tips, insight, ideas and data!

Leg exercises you can do at your call centre desk

Call centre desk leg exercises

September 9, 2017 Last Updated: December 31, 2019
Justin

We’ve got 5 Call centre desk leg exercises you can do that will help keep your lower body nice and toned whilst you are still working.

Implementing lean and agile methodology for contact centres

Implementing the Lean and Agile Methodology into contact centres

September 5, 2017 Last Updated: October 2, 2020
James Witcombe

We explore why implementing lean and agile principles into contact centres is not just the latest trend, but a proven way to transform your business.

Livepro 2017 Knowledge Management Excellence Award winners

Livepro announce 2017 Knowledge Management Excellence Award winners

September 5, 2017 Last Updated: November 10, 2019
Justin

Livepro announce 2017 Knowledge Management Excellence Award winners, the highest accolade in national Customer Service Knowledge Management.

Contact Centre Future Leaders Mentoring Program

September 4, 2017 Last Updated: November 30, 2019
Justin

A new Contact Centre Future Leaders Mentoring Program is being launched in Melbourne helping those looking to forge a career in contact centres.

2017 Government Contact Centre Awards Winners

2017 Government Contact Centre Award Winners

September 4, 2017 Last Updated: November 25, 2019
Justin

The 17th annual 2017 Government Contact Centre Award Winners have been announced at a gala dinner in Sydney celebrating the best of the public sector.

6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
Belinda Roets

We share some great team building ideas for your call centre to get your team up and firing to boost morale and improve performance.

NICE CXone InContact Cloud Solution launches in Australia

NICE CXone cloud contact centre platform launches in Australia

August 28, 2017 Last Updated: November 21, 2019
Justin

NICE launches new contact centre platform in Australia with the introduction of CXone – a fully-integrated and open cloud contact centre platform.

The call centre jackpot game to boost performance

Boost call centre performance with the Jackpot Game

August 24, 2017 Last Updated: February 5, 2020
Jemma Martin

Boost call centre performance with this easy game that can be played by the whole team and it doesn’t cost a lot of money to set up! This article provides the instructions and some learnings to help boost staff engagement and improve productivity – win win!

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021
Justin Tippett

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

How to speak the same language as your customers

August 15, 2017 Last Updated: March 10, 2020
Annette Franz

We’ve got 5 tips on how to speak the same language as your customers that will improve your customers experience and improve how you effectively communicate with customers across voice channels, marketing, the website and more.

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