CX Central Articles - Page 29 of 71 - Expert tips, insight, ideas and data!

Concentrix mid year review 2017

August 15, 2017 Last Updated: November 18, 2019
Justin

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

The difference between a bot and virtual assistant

What’s the difference between a chatbot and a virtual assistant?

August 13, 2017 Last Updated: March 15, 2020
Josefine Fouarge

The lines are becoming increasingly blurry and with marketing spin everywhere we explain the difference between a bot and virtual assistant.

Customer Experience in Banking 2017

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

How to create great customer experiences using automation

Benefits of using automation to enhance the customer experience

August 11, 2017 Last Updated: October 19, 2020
Sarah Jacobs

There are lots of advantages of automation when it comes to improving the customer experience. We reveal three advantages that will improve your business and your customer experience.

Why you should be outsourcing sales functions

Should you risk outsourcing sales to grow your business?

August 9, 2017 Last Updated: April 10, 2020
Devang Parikh

If you are looking to grow your business you should be considering outsourcing your sales functions. Learn about the pros and cons of sales outsourcing.

3 Myths about Visual IVRs and why you need one

August 9, 2017 Last Updated: December 16, 2023
Aaron Waters

We explore 3 Visual IVR Myths and how this new call centre technology helps you provide an improved mobile experience for customers.

(WVS) Web Voice Synchronisation for Contact Centres

August 7, 2017 Last Updated: December 16, 2023
Belinda Roets

Web Voice Synchronisation (or WVS) provides call centre and marketing departments huge power to personalise the customer experience and track campaigns providing powerful data to analyse the success of marketing campaigns and improve conversion rates.

What’s missing from most sales call centre training programs?

August 6, 2017 Last Updated: December 31, 2019
Justin

There is typically one critical component missing from most sales call centre induction programs that negatively impacts performance and engagement. We reveal what it is and why you need to include it.

6 Tips for starting a new contact centre job 2019

6 Tips when starting a new call centre job

August 4, 2017 Last Updated: June 21, 2021
Justin

Starting a new call centre job can be a daunting experience so we’ve got six tips that will help ensure you survive and thrive! So whether its a job in customer service, sales, support or handling the social media account these tips will help you right from day one.

How to STOP telemarketing calls to your home and mobile in Australia

How to stop telemarketing calls in Australia

August 3, 2017 Last Updated: October 1, 2020
Justin Tippett

Like most Australians, I get annoyed by telemarketing calls. But what can be done in Australia to stop telemarketing calls and what are the rules? We reveal the truth from inside the call centre industry.

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