Articles

Crucial sales skills that robots can't replicate (yet)
Skills & Training

Two crucial sales skills

October 25, 2017 Last Updated: December 31, 2019
Peter Grist

Learn how to future-proof your call centre sales job and take advantage of the two crucial sales skills humans still have the advantage on (for now!).

workplace ideas for Halloween 1200x630
Employee Engagement

Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
Justin Tippett

Inject a bit of fun and spookiness into your workplace with these great workplace ideas for Halloween that will inspire your inner ghoul! Our article includes some photos and ideas for inspiration.

2017 Government Contact Centre Summit Key Learnings
Industry Conferences

2017 Government Contact Centre Summit – Key Learnings

September 13, 2017 Last Updated: November 25, 2019
Justin Tippett

We’ve collated all the key learnings from the 2017 Government Contact Centre Summit into one handy article so you can quickly digest how Government is changing the CX to cater for the customers expectations of today.

5 Ways to reduce office interruptions 2019
Call Centre Health & Wellbeing

5 Tactics to stop being interrupted at work

September 12, 2017 Last Updated: December 31, 2019
Derek Good

If you’re struggling to get your work done in the office then we’ve got 5 ways to stop getting interrupted at work that you can put into action immediately.