CX Central Articles - Page 4 of 71 - Expert tips, insight, ideas and data!

June 28, 2021 Rakesh Kumar

Learn how to improve the CX with better data management in your organisation with 5 tips on the benefits of simplifying your product data.

June 24, 2021 Last Updated: December 16, 2023
Staff Writers

Learn some tips on creating an effective customer journey map to improve the customer experience and grow your business.

June 23, 2021 Justin

Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.

June 18, 2021 Last Updated: May 31, 2025
Justin

Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.

June 16, 2021 Last Updated: July 28, 2021
Marc Carriere

Some great tips on how to manage a Team Leader’s time in a contact centre that will help you, the Team Leader and their employees.

June 15, 2021 Last Updated: December 16, 2023
Staff Writers

Everything you need to know about on-site and cloud-based call center software so you can decide what’s best for your business.

June 11, 2021 Last Updated: May 31, 2025
Justin

Leading British and South African outsourcing firm Sigma has announced its expansion into Australia in a move that promises hundreds of new jobs.

May 27, 2021 David Joyce

Despite the number of Customer Experience initiatives businesses keep launching, little seems to be changing and we now know the reason why.

May 26, 2021 Last Updated: June 21, 2021
Ashley Simmons

CX is key to the success of a business so we’ve got some tips on how Embracing Customer Experience can supercharge your business.

May 24, 2021 Marc Carriere

Discover the 7 Pillars for creating amazing contact centre Team Leaders who coach, nurture and lead high-performing teams.

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