11 Common customer experience mistakes
CX Executive Tips

Common Customer Experience Mistakes

A refreshingly honest look at some common customer experience mistakes that serves as a good checklist to make sure you avoid them on your CX projects.

Call Centre agents working from home
CX Executive Tips

More Australian call centre agents working from home than ever before

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.