Catch up with all the latest news, tips, best practice and more about call centre technology
A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.
Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.
Discover the options on how to integrate Salesforce CRM into your call centre and start reaping the benefits of an improved customer experience.
New research from Bluewolf has revealed Investment in analytics and AI on the rise in Australian contact centres as they focus on improving the CX to improve customer loyalty and profitability.
The lines are becoming increasingly blurry and with marketing spin everywhere we explain the difference between a bot and virtual assistant.
We explore 3 Visual IVR Myths and how this new call centre technology helps you provide an improved mobile experience for customers.