CX Central Articles - Page 26 of 71 - Expert tips, insight, ideas and data!

Datacom wins Australian Government Call Centre Contract

Datacom secures Australian government call centre contract

January 11, 2018 Last Updated: March 11, 2020
Justin

Datacom secures Australian government call centre contract to create new call centre jobs in Adelaide handling calls for the Department of Home Affairs.

Best call centre memes for 2017

January 4, 2018 Last Updated: March 11, 2020
Justin

We crunched all the data from our Call Centre Legends page to reveal the best call centre memes for 2017 that sum up the crazy call centre life!

Melbourne secures new BPO

November 22, 2017 Last Updated: December 16, 2023
Justin

Melbourne has secured a new global Sales & Marketing BPO with support from the Victorian Government with plans for an initial 80 new jobs.

Why measuring call centre agents on the number of calls is wrong

Why measuring call centre agents on the number of calls handled is wrong

November 15, 2017 Last Updated: June 18, 2021
Daniel Ord

If you are still measuring call centre agents on the number of calls handled it’s about time you stopped for everyone’s sake and we reveal why.

Being a Parent and a Leader: Tips to succeed at both

November 8, 2017 Last Updated: November 23, 2019
Mostafa Hadi

Being a parent is undoubtedly the biggest privilege in life and it turns out there are a lot of similarities between being a parent and a leader and these four tips will provide good guidance for both.

Don't forget these metrics when measuring call centre productivity

Don’t forget these 5 things when measuring call centre productivity

November 2, 2017 Last Updated: June 1, 2022
Christina Hagh

When you are measuring call centre productivity these 5 metrics are often missed but using them can provide you with some great insight into performance.

Call Centre Nightmare Syndrome (CCNS)

November 1, 2017 Last Updated: January 14, 2020
Jack Starr

The Call Centre Nightmare Syndrome (CCNS) is frighteningly real for a number of Australian’s but fortunately these tips may help sufferers. OK we are taking the piss but hey, its funny.

Why you need to reexamine your call centre outsourcing relationship

Is it time to re-examine your call centre outsourcing relationship?

October 29, 2017 Last Updated: November 24, 2019
Daniel Ord

With customer expectations and technology rapidly changing, the strength of your existing call centre outsourcing relationship becomes even more important.

Is the Philippines contact centre industry on the decline?

October 26, 2017 Last Updated: October 20, 2021
Justin Tippett

Over 40,000 Philippines call centre jobs will be lost to technology in the next 5 years however there is a much large issue emerging that could decimate the industry.