CX Central Articles - Page 35 of 71 - Expert tips, insight, ideas and data!

Tips for implementing a Voice of the Customer program

May 10, 2017 Last Updated: November 17, 2019
Jacada

We share some useful tips for implementing a Voice of the Customer program so you can capture (and act) on customer feedback for your business. Why? There is no more important person in your business than your customer and taking the time to ask and improve on feedback is guaranteed way to improve your business.

Lessons from using a stand-up desk for a year

10 Lessons from using a stand-up desk for 1 year

May 4, 2017 Last Updated: October 13, 2020
Andy Ramage

10 Lessons from using a stand-up desk for one year so you can make an informed decision about whether using a stand-up desk is the right solution for you.

Three inspiring ways leaders deal with problems

May 3, 2017 Last Updated: January 5, 2020
Suzanne Waldron

We share three inspiring ways leaders deal with problems and the good news is that you can easily use the same strategies to help you be a better leader.

return to work programs for call centre workplace injuries

Call Centre Workplace Injuries | Best Practice Return To Work Programs

May 2, 2017 Last Updated: December 31, 2019
Liz Kirk (PhD)

A guide to call centre workplace injuries including how to prevent, identify and manage injuries and how to develop a Return To Work (RTW) program.

Corporate Career Tips that guarantee success

May 2, 2017 Last Updated: November 24, 2019
Luke Shepherd

Even if you don’t watch the show Suits, these killer tips to help your career are a sure-fire way to build a long and successful career.

Why you should use caution with B2B online surveys

May 1, 2017 Last Updated: November 17, 2019
Shane Goldberg

While its admirable seeking feedback from companies you do business with, learn why you should use caution with conducting B2B online surveys.

Why multitasking is not productive

April 28, 2017 Last Updated: March 11, 2020
Daniel Ord

Despite the perceptions, multitasking is not productive when it comes to a call centre agent trying to juggle phone calls, emails, texts, live chat and more