CX Central Articles - Page 62 of 71 - Expert tips, insight, ideas and data!

The benefits of call monitoring in a call centre

The benefits of call monitoring in improving the customer experience

July 27, 2015 Last Updated: February 11, 2020
Justin

It’s not exactly a secret that there are lots of benefits in call monitoring in a call centre. We share some practical examples and how technology can help.

7 Expert tips for improving your sales call centre

7 Expert tips to improve your sales call centre

July 24, 2015 Last Updated: July 27, 2021
Mark McDermott

If you are looking for ways to improve your sales call centre these 7 expert tips will catapult your performance to new levels!

How organisational culture impacts talent acquisition

July 23, 2015 Last Updated: November 24, 2019
Div Pillay

We explore how organisational culture impacts talent acquisition and provide some tips on how to achieve a cultural fit in outsourcing, offshoring and M&As.

How Cloud contact centre solutions are the new frontier for call centre technology

Hosted and Cloud Contact Centre Solutions are burgeoning in Australia

July 22, 2015 Last Updated: December 16, 2023
Justin

Cloud solutions are increasingly becoming popular for contact centres in Australia providing a host of benefits over the more traditional technology model.

Australian Citibank Customers have been caught up in a call centre scam from the Philippines

Australian Citibank customers cleaned out by offshore call centre

July 20, 2015 Last Updated: November 20, 2019
Justin

Australian Citibank customers have been cleaned out by an offshore call centre resulting in a Philippines call centre worker being investigated for fraud.

Why businesses do better with telemarketing

July 15, 2015 Last Updated: November 18, 2019
Justin

How telemarketing can improve your business If you asked your friends and family how they feel about telemarketing, what response do you get? Annoying and intrusive are the likely answers. Telemarketing has long held the title of the black sheep

A guide to purchasing call centre headsets in Australia

Purchasing tips for call centre headsets

July 14, 2015 Last Updated: December 2, 2021
Justin

These purchasing tips for call centre headsets in Australia will ensure you make the right decisions to enable your agents to perform at their best.

Australian Tax Office implements Voice Biometrics

June 23, 2015 Last Updated: December 26, 2019
Justin

The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.