CX Central Articles - Page 10 of 71 - Expert tips, insight, ideas and data!

Benefits of remote contact centre technology

September 29, 2020 Last Updated: December 16, 2023
Tanya Bansal

Remote contact centre technology is providing a number of benefits for businesses looking to thrive in a post-COVID era.

Advantages of Multilingual Call Centre Services

September 24, 2020 Last Updated: December 16, 2023
Staff Writers

We reveal the advantages of Multilingual Call Centre Services and how it can increase revenue and customer satisfaction.

10 red flags with new contact centre hires you need to look out for

10 Red Flags to Watch Out for with New Hires

September 21, 2020 Last Updated: September 23, 2020
Marc Carriere

Learn the 10 red flags with new contact centre hires that all Contact Centre managers and Team Leaders need to look out for.

Why customer experience initiatives fail

Why Some Customer Experience Initiatives Fail

September 19, 2020 Last Updated: December 16, 2023
Staff Writers

Why some Customer Experience Initiatives fail and 7 tips on how you can avoid making the same mistakes in your business and improve your CX.

Telemarketing Outbound Calling Tips working in a call centre

4 Quick Outbound Calling Tips Team Leaders Should Coach

September 1, 2020 Marc Carriere

Discover 4 easy to coach outbound calling tips Team Leaders should coach their team to help improve sales conversions in a contact centre.

The most popular call centre memes for 2018

Best call centre memes for 2018

August 18, 2020 Last Updated: July 29, 2021
Justin

We crunched all the data from our Call Centre Legends page to reveal the best call centre memes for 2018 that will give you a laugh or two.

Reshoring call centres back to Australia

August 14, 2020 Last Updated: August 18, 2020
Derek Finch

With COVID forcing changes in our industry at a rapid pace, companies are looking at reshoring call centre jobs back to Australia although based on recent movement in the BPO sector, the shift may have already been underway.

4 Customer Experience Stages companies need to adapt for survival post COVID

Customer Experience Stages that businesses need to adapt to for survival

August 12, 2020 Justin Tippett

This pandemic has changed our customer experience expectations for good, even if Covid-19 does eventually disappear. Companies must quickly adapt to these 4 new CX rules or die.