CX Central Articles - Page 11 of 71 - Expert tips, insight, ideas and data!

7 Benefits of a Cloud-Based Contact Centre platform

Benefits of a Cloud-Based Contact Centre Environment

July 28, 2020 Last Updated: December 16, 2023
Darren Rushworth

For the contact centre industry it’s been a true game-changer – learn the benefits of a Cloud-Based Contact Centre and how it can benefit your business.

Australian BPO market shake up

July 27, 2020 Last Updated: January 3, 2021
Justin

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Marc Carriere

Discover 4 contact centre team leader coaching fundamentals that all amazing Team Leaders use to achieve results in building an effective team and be a great leader.

tips for managing call centre agents remotely

Top tips for managing call centre staff remotely

July 23, 2020 Last Updated: December 16, 2023
Chris Robinson

With COIVD changing how contact centres operate, we share 7 hot tips on how to manage call centre staff remotely

Comparing Sharepoint to Knowledge Management Software

July 16, 2020 Last Updated: December 16, 2023
Ryan McConville

We look at comparing Sharepoint to Knowledge Management Software in arming customer service staff with the right information to support your customers.

How To Discuss Your Call Centre Team’s Poor Performance With Your Boss

How To Discuss Your Team’s Poor Performance With Your Boss

July 15, 2020 Last Updated: October 11, 2020
Marc Carriere

Learn a simple 4 Step process to relieve the stress or anxiety having that ‘Chat’ with your boss when your team misses its monthly target.

VoIP technology for Remote Contact Centres

The Benefits of VoIP for Your Remote Contact Centre

July 9, 2020 Last Updated: December 16, 2023
Ben Russell

With COVID forcing a change on how contact centres operate we look at the benefits of VoIP for your remote contact centre operations.

Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: January 3, 2021
Justin

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

8 Common Mistakes Made By New Contact Centre Team Leaders

June 22, 2020 Last Updated: October 11, 2020
Marc Carriere

8 common mistakes new Team Leaders need to avoid to become more productive, effective and highly respected by their team and peers more quickly!

15 Habits of amazing call centre team leaders

15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021
Marc Carriere

Discover the critical habits successful Call Centre Managers apply and train to create amazing Team Leaders who coach, nurture and lead winnings teams.

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