CX Central Articles - Page 9 of 71 - Expert tips, insight, ideas and data!

2020 Auscontact Association Award Winners

November 14, 2020 Last Updated: July 16, 2021
Justin

Congratulations to the 2020 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021
Marc Carriere

8 expert tips and ideas to create a fun call centre that will boost employee engagement either working remotely or in the contact centre.

Outsourcing through COVID and Beyond

November 10, 2020 Last Updated: November 11, 2020
Justin

In this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.

How Sentiment analysis is helping businesses understand their customers

Why Is Sentiment Analysis Important In Ecommerce?

November 5, 2020 Last Updated: December 16, 2023
Efrat Vulfsons

Learn how sentiment analysis helps brands understand more about their customers and how they use this data to gain more customers.

Australian contact centre salaries

November 5, 2020 Last Updated: October 7, 2022
Justin Tippett

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

Building and Sustaining Team Momentum in a contact centre team

4 Simple Steps for Building and Sustaining Team Momentum

October 21, 2020 Marc Carriere

4 Simple tips on how amazing Team Leaders build and sustain momentum with their team to regularly reach, or exceed its monthly goals, even when working remotely!

How to motivate remote call centre agents

5 Ways to Inspire and Motivate Remote Call Centre Agents

October 20, 2020 Trevor Michael

COVID has forced contact centres to adapt quickly so we share 5 tips on how you can help inspire and motivate remote call centre agents.

How to improve giving feedback to employees

October 15, 2020 Marc Carriere

Gain a better understanding of the importance of giving feedback to employees and what types of feedback are most effective.

CSIA 2020 Australian Service Excellence Award Winners

October 10, 2020 Last Updated: July 16, 2021
Justin

View the CSIA 2020 Australian Service Excellence Award Winners recognising best practices and innovation in customer service in Australia.

2020/21 Australian Contact Centre Industry Best Practice Report

October 2, 2020 Last Updated: June 29, 2023
Justin

Benchmark your contact centre against others with the 2020/21 Australian Contact Centre Industry Best Practice Report including salaries, KPIs and lots more!

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