CX Central Articles - Page 6 of 71 - Expert tips, insight, ideas and data!

Have contact centres survived COVID?

March 29, 2021 Derek Finch

Like many, the contact centre industry has been heavily impacted by COVID so is it too early to ask if contact centres have survived COVID?

Tips on How to Respond to Negative Customer Feedback

Best Ways to Respond to Negative Customer Feedback

March 25, 2021 Last Updated: July 14, 2021
Ryan Pell

Learn how to respond to negative customer feedback with these three tips used to improve customer retention when things go wrong.

10 Common Customer Service Mistakes you should avoid

Top 10 Mistakes That Customer Service Professionals Make

March 11, 2021 Last Updated: June 21, 2021
Staff Writers

Customer service professionals need to be aware of how they handle every client – Here are the top 10 customer service mistakes to avoid.

Interview with Dr. Jason Price

March 9, 2021 Last Updated: September 27, 2021
Justin

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Tips on using Emotion and Logic to increase sales

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
Marc Carriere

A great tip on how to coach call centre agents on the power of using emotion and logic to increase sales performance and results.

Delacon adds three clients as pandemic calls increase

Delacon adds three clients as pandemic calls surge

February 24, 2021 Justin

Marketing specialist Delacon has added Bridgestone Australia, Simply Energy and Smart Pay as the pandemic drives record numbers of calls.

How To Make Customer Service More Digital

February 24, 2021 Staff Writers

6 Tips on How To Make Customer Service More Digital that will improve the customer experience and reduce costs.

MaxContact Completes Outbound Call Centre Software

February 22, 2021 Justin

Surge Direct deploys MaxContact Call Centre Software Brisbane, 22 February 2021 – Surge Direct, one of Australia’s fastest-growing sales and marketing companies, has announced the deployment of the MaxContact cloud contact centre outbound dialler solution to amplify client fundraising programs