CX Central Articles - Page 7 of 71 - Expert tips, insight, ideas and data!

6 Tips for writing effective call centre scripts

How to Write Effective Call Centre Scripts

February 19, 2021 Donald Fomby

Learn how to write effective call centre scripts with these 6 hot tips that will assist with both inbound and outbound calls.

Interview with Julien Rio

February 12, 2021 Justin

Host Justin Tippett interviews Julien Rio, Senior Director of Marketing for RingCentral to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).

4 UX Elements That Win Customer Trust

February 9, 2021 Last Updated: December 16, 2023
Rodney Laws

Learning how to win customer trust is a sure-fire way of improving business outcomes so we’ve got 4 UX elements you need to get right.

Interview with Amy Gibson

February 8, 2021 Last Updated: February 11, 2021
Justin

On this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.

Call Centre Poker

February 4, 2021 Marc Carriere

Call Centre Poker is a game that can be used in inbound or outbound contact centres to improve performance results (and its fun!).

Do Happy Employees Provide Better Customer Service?

February 3, 2021 Charlie Svensson

Ever wanted to know the answer to the question: Do Happy Employees Give Better Customer Service? We reveal the answer!

How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
Staff Writers

Remote workers battle with feeling left out of company culture and the office social scene. Here’s how to make remote work engaging and fun for your team.

Common call centre agent mistakes (and how to fix them)

January 25, 2021 Bryan Osorio

Many of the common call centre agent mistakes can be caused by bad processes and procedures so we’ve got a few tips on how to fix them.

How to ask sales discovery questions

January 21, 2021 Marc Carriere

Discover a simple process for coaching contact centre sales agents on how to ask sales discovery questions that provide the consumer intelligence to make more sales.