CX Central Articles - Page 66 of 71 - Expert tips, insight, ideas and data!

3 tips for becoming a successful change manager

February 3, 2015 Last Updated: October 13, 2020
Chris Smith

The one constant is business is change. We share 3 tips for becoming a successful change manager to drive change in your business.

The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020
Mike Smith

We reveal the 5 traits of emerging leaders that the top CEOs are looking for so you can ensure your career is built on the right foundations for success.

Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
Justin

Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.

How to retain your top performers at work

How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
Linda Galindo

Is all your best talent continually walking out the door? We reveal how to identify and retain your top performers with these 4 great tips and one crucial piece of advice.

Expander Leader - why you need to end the constant quest for perfection

Are you an Expander Leader?

January 17, 2015 Last Updated: October 13, 2020
Heidi Alexandra Joy

Learn how to become an Expander Leader by celebrating uniqueness and stopping the endless quest for perfection in yourself and your team.

The 4 Stages of Team Development

January 14, 2015 Last Updated: February 14, 2020
Justin

Easy explanation of the 4 Stages of Team Development (Forming, Storming, Norming and Performing) and how it can help your team leadership.

What is Cyborg Telemarketing?

January 13, 2015 Last Updated: October 20, 2019
Justin

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.