Call Centre Management Tips
15 tips for improving customer service
Use these 15 tips for improving customer service in your business as an audit/checklist on how your call centre or CX team is delivering.
Articles
CX Leadership Tips
CX Executive Tips
News & Press Releases
Telstra Ventures announces investment in Panviva
Telstra Ventures announces investment in Panviva, the leading provider of cloud-based business process guidance software solutions after the completion of a minority equity investment. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing
CX Executive Tips
The 3 myths of contact centre employee attrition
With Contact Centre employee attrition one of the greatest challenges facing most call centres we reveal three common myths as to why people leave an organisation and what the truth really is.
CX Executive Tips
Technology (Advanced)
3 Features your Speech Analytics platform must have
If you are in the market for a speech analytics solution then make sure these three speech analytics features are part of your platform.
Employee Engagement
Employee Engagement
A 5 step guide to staff engagement
This 5 step guide to staff engagement in contact centres will help boost morale, reduce your turnover and improve your customer experience deliver based on the learnings from the Disney Institute.
Call Centre Team Leader Tips
4 Tips to developing effective Team Leaders
They perform one of the hardest jobs in the contact centre so we’ve got 4 tips for developing effective Team Leaders to ensure they are successful.